HOW LONG DO ORDERS TAKE TO PROCESS?
When you place an order with Venus By Design, please allow 1-2 business days for the order to be processed and shipped. Depending on your location, it may take 1-7 business days for the order to be delivered after it has been shipped.
HOW CAN I TRACK MY ORDER?
To track your order, you will receive a confirmation email after your purchase and a separate email with tracking information once the order has been shipped.
WHAT CAN I DO IF I RUN INTO AN ISSUE WITH MY ORDER?
In the event that you encounter an issue with your order, Venus By Design is committed to resolving any errors promptly and efficiently. To report an issue, please contact the us through our website's "Contact Us" form or via email.
CAN I RETURN OR REFUND MY PURCHASE?
We aim to ensure that every customer has a positive experience with their order. If you are not completely satisfied with your purchase, you may return it within 14 days of the purchase date. The item should be in its original packaging and shipped to the address provided on the invoice. Once the product has been received, a refund will be processed. Please note that once an item has been shipped and is in the possession of the mail delivery service, we are not responsible for any delivery issues. If an item is marked as delivered by the shipping company, we will honor that statement.